A unique central workplace for processing

Features of our product:

• Control of complex issues based on missing data or by means of defined business rules into mailboxes for manual processing of the process step.
• Simple user and rights management with connection to the central identity and authorization control (Identity Provider)
• Assignment of tasks (customer concerns) to defined mailboxes according to division and department within the organization
• Monitoring of processing (service level agreements, housekeeping processes)
• Task wizard with specific interfaces for direct processing or a targeted jump to the respective expert system (e.g., contract system)
• Integration of specialist systems via deep link (jump via classification term, e.g., for contract processing)
• Integrated 360-degree context view for the person processing the request based on task context and classification terms (partner, contract number, claim number) with predefined views such as partners, contracts, claims, payment transactions/statuses, document view
• Extensive functions for operators (notes, forwarding, parking, consultation, etc.)
• RPA (Robotic Process Automation) can be used to simulate operator activities on the user interface
• Telephony can be directly integrated as an input channel